The Airport Ambassador Academy e-learning course prepares participants to deliver exceptional service across the airport environment. Covering wayfinding, hospitality, cultural sensitivity, service recovery, and cross-team coordination, it uses real-world examples and interactive modules to build confidence in managing complex traveller needs. Graduates are equipped to enhance the passenger experience and strengthen the airport’s reputation.

Unlock the Power of Chinese Traveller Engagement with the Chinese Excellence Academy. This expert-led e-learning course helps frontline staff build the cultural intelligence, sales strategies, and service skills needed to engage confidently with Chinese shoppers. Through theory, interactive exercises, and real-world scenarios, participants learn to anticipate needs, deliver personalised experiences, and foster lasting trust. Graduates will be ready to boost sales and raise service standards in airport retail.

This expert-led e-learning course equips frontline staff with the cultural intelligence, emotional awareness, and skills to serve Middle Eastern travellers in airport retail. Learners explore values, etiquette, family and faith considerations, luxury expectations, and how to manage sensitive situations with discretion. Through theory, interactive exercises, and video simulations, they build confidence in serving VIP guests and delivering respectful, personalised experiences. Graduates leave ready to anticipate needs, earn trust, and excel in luxury retail and hospitality.

This course develops the essential skills for working in airport food and beverage. Participants learn customer service, sales strategies, and inventory management tailored to the unique airport environment. Modules cover international customers, traveller needs, and optimising F&B offerings, supported by practical training and real-world scenarios. Graduates will be ready to excel in diverse roles, delivering smooth, efficient dining experiences and building rewarding careers in airport food and beverage.

Questo corso sviluppa le competenze fondamentali per lavorare nel food & beverage aeroportuale. I partecipanti apprendono tecniche di servizio clienti, strategie di vendita e gestione dell’inventario, con moduli dedicati ai clienti internazionali, alle esigenze dei viaggiatori e all’ottimizzazione dell’offerta. Attraverso esercitazioni pratiche e scenari reali, gli studenti acquisiscono sicurezza nell’applicazione delle competenze. Al termine, i diplomati saranno pronti a garantire un’esperienza di consumo fluida ed efficiente e ad avviare una carriera dinamica e gratificante nel food & beverage aeroportuale.