The Mystery Shopper Training course equips participants with the skills to evaluate service quality, staff performance, and customer experience across airport retail, F&B, and luxury environments. Through realistic case studies, sector-specific insights, and interactive assessments, learners gain a clear understanding of how to observe discreetly, report objectively, and deliver actionable feedback. Designed FOR INTERNAL USE ONLY, this course ensures consistency, professionalism, and excellence in every mystery shopping assignment.