COMING SOON - This interactive, expert-led e-learning course is designed for frontline teams working in airport retail. It enhances cultural understanding, emotional awareness, and practical skills to deliver outstanding service to Indian travelling shoppers. Participants will explore cultural values, communication preferences, family and group travel habits, service expectations, and approaches for managing delicate situations with sensitivity.

Through a mix of theory, interactive exercises, real-life scenarios, and video simulations, the programme builds confidence in engaging with Indian customers and creating experiences that feel both respectful and personalised.

By the end of the course, graduates will be able to anticipate customer needs, adapt their approach with agility, and foster long-term trust. The Indian Excellence Academy provides a vital foundation for professionals who aspire to raise service standards in airport retail.